<!DOCTYPE html>
<%@ page language="java" import="com.compuvest.web.*" pageEncoding="UTF-8" %>

<%@ taglib uri="/WEB-INF/tld/head.tld" prefix="head" %>
<%@ taglib uri="http://java.sun.com/jsp/jstl/fmt" prefix="fmt" %>

<fmt:setBundle basename="properties.Compuvest" var="cv" scope="page" />

<jsp:useBean id="sb" class="SQLBean" scope="application"/>
<jsp:useBean id="basket" class="Basket" scope="session"/>
<html>
<head>
<title><fmt:message key='webcorp' bundle='${cv}'/> After Ordering</title>
<%@include file="../incl/scripts.txt" %>
</head>
<body>

<div id='cvbody'>

 <head:show />

 <div id='cvcont'>
  <table id='cvmain'>
  <colgroup><col width='200px'/><col width='*'/><col width='80px'/></colgroup>
  <tbody>
   <tr>
    <td id='cvleft' valign="top">

<%@include file="./incl/InfoMenu.jsp" %>

    </td>
    <td id='cvcenter' align="center" valign="top">

<div class='bighead'>Most common questions and concerns AFTER ordering<br/><br/>
Shipping Policy and Tracking
</div><br/>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Shipping Policy</a>
 <div id='tgbody'>
<%@include file="./incl/ShippingPolicy.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> How do I track the package ?</a>
 <div id='tgbody'>
<%@include file="./incl/TrackPackage.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> What does "Order In Progress" mean ?</a>
 <div id='tgbody'>
<%@include file="./incl/OrderProgress.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Why is my order delayed ?</a>
 <div id='tgbody'>
<%@include file="./incl/OrderDelay.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I am missing a part of my order</a>
 <div id='tgbody'>
<%@include file="./incl/MissingPart.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Can I pick up my order ?</a>
 <div id='tgbody'>
<%@include file="./incl/PickupOrder.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Will everything that I ordered ship together ?</a>
 <div id='tgbody'>
<%@include file="./incl/OrderedTogether.jsp" %>
 </div>
</div>

<br/>
<div class='bighead'>Ordering</div><br/>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I need Invoice</a>
<div id='tgbody'>
<b>If you have received your package and for some reason it does not contain an invoice, or you misplaced it,
we can provide you with a copy of your invoice upon request. Please refer to the sample picture of an invoice below
and then click on the "Send me a copy of the invoice" button to request an invoice. We will send you
invoice within 24 hours:</b><br/><br/>
 <div><a href="mailto:<fmt:message key='info' bundle='${cv}'/>?subject=Please send me an invoice&body=Dear <fmt:message key='webcom' bundle='${cv}'/>, Please send me the Invoice for my purchase.%0d%0aMy Account Number:%0d%0aName on My Order:%0d%0aMy Company Name (if any):%0d%0aMy Contact Phone Number:%0d%0aMy Order Confirmation Number:%0d%0aSend Invoice to this email address:%0d%0aSend Invoice by Fax (if email is not appropriate):%0d ">Send me an invoice</a></div>
 <br/><br/>
 <img src="../img/inf/finalInvoice.png" alt=""/>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> What does OEM, Bulk, Refurbished, Extra Life... mean ?</a>
 <div id='tgbody'>
<%@include file="./incl/WhatDoesOEM.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> What does Eco-Stor&#8482; condition mean ?</a>
 <div id='tgbody'>
<%@include file="./incl/WhatDoesEcoStor.jsp" %>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Will <fmt:message key='webcom' bundle='${cv}'/> sell my personal information ?</a>
 <div id='tgbody'>
  <p style='color:red'><fmt:message key='webcorp' bundle='${cv}'/> is Not Selling or Sharing Customer's Information to a Third Party in any form!</p>
  If you need more information please read <fmt:message key='webcom' bundle='${cv}'/> privacy policy in the
  <a href='<%= "./info/" /*application.getInitParameter("info")*/ %>Policies.jsp'>Policies section.</a>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> What is the order acceptance policy ?</a>
 <div id='tgbody'>
<dl>
<dd>Your submission of an order and/or receipt of an order confirmation, automated or otherwise, does not signify our
acceptance of such order. <fmt:message key='webcom' bundle='${cv}'/> reserves the right to cancel any order that we deem necessary, at our sole
discretion, regardless of the order status or whether you have received a confirmation of the order. We reserve
the right to require additional information from you before accepting or processing any order.</dd>
<dt>Price changes, Errors, and Omissions:</dt>
<dd>In the event that an incorrect price is listed due to typographical, informational, technical or other error, <fmt:message key='webcom' bundle='${cv}'/>
shall have the right, at our sole discretion, to either honor the displayed price or refuse/cancel any orders placed for
that product with incorrectly listed price. <fmt:message key='webcom' bundle='${cv}'/> reserves the right to honor or refuse prices within two days from
the time of purchase. <fmt:message key='webcom' bundle='${cv}'/> reserves the right to make adjustments due to errors, changing market conditions, product
discontinuation or typographical errors in advertisements.</dd>
<dt><fmt:message key='webcom' bundle='${cv}'/> always strives to make sure that the information presented online is accurate.</dt>
</dl>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> How do I cancel an order ?</a>
 <div id='tgbody'>
We cannot cancel orders that have been shipped. If this is the case, you will need to either refuse or return the package,
which is subject to restocking fees. If the order has not been shipped, we can cancel the order at no additional charge.
Please <b>email to <fmt:message key='webcom' bundle='${cv}'/> customer service</b><br/><br/>
<div><a href="mailto:<fmt:message key='orderproblem' bundle='${cv}'/>?subject=Please cancel my order&body=Dear <fmt:message key='webcom' bundle='${cv}'/>, Please cancel my order.%0d%0aMy Order Confirmation Number:%0d%0aReason:%0d%0a ">Please cancel my order</a></div>
<br/>
or <a href='<%= application.getInitParameter("info") %>ContactUs.jsp'>call</a> to speed up the process.
You will see a credit card charge on your bank statement dated the time of the original order placement.<br/>
After the order has been canceled, we will refund the credit card, which takes about 2-7 business days to appear on
your bank statement.
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Product I received is not as advertised</a>
 <div id='tgbody'>
If you received a product that has been misrepresented, thare are 2 options:<br/><br/>
<ol type='1'>
 <li>Sometimes an incorrect product is sent, and there is no time to return it. In order to try to satisfy our customers
 we offer a discount for the inconvenience if a customer keeps the product. If you think you can keep the product even
 though you are not happy with it, <b>please send an email to customer service</b> using the button below:
 <br/>
 <div><a href="mailto:<fmt:message key='orderproblem' bundle='${cv}'/>?subject=The product I received is misadvertised.&body=Dear <fmt:message key='webcom' bundle='${cv}'/>, The product I received is misadvertised. Please provide a discount for me to keep the product.%0d%0aMy Order Confirmation Number:%0d%0aCompuVest SKU Number:%0d%0aProduct Description:%0d%0aDescribe what you expected to receive:%0d ">The product I received is not as advertized</a></div>
 <br/>
 </li>
 <li>If you still would like to return the product, please fill out the
 <a href="<fmt:message key='webus' bundle='${cv}'/>/rma/custom/rmastatus.aspx">Return Request Form</a>
 When the product is received by RMA and determined to be in fact misrepresented, <fmt:message key='webcom' bundle='${cv}'/> will refund the full price
 including original shipping charges. There is no need to contact customer service to get a full refund, as it will be
 automatically taken care of upon the receipt of the product.</li>
</ol>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I need an advanced replacement shipped to me</a>
 <div id='tgbody'>
You must pre-pay for any advanced replacement order. There are no exceptions to this rule. For more
details, visit our <a href="<%= application.getInitParameter("info") %>Returns.jsp">Return Policy section.</a>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> How do I exchange a defective item ?</a>
 <div id='tgbody'>
If the item you received is defective please fill out the
<a href="<fmt:message key='webus' bundle='${cv}'/>/rma/custom/request.aspx">Return Request form</a>
to send it back. There is an option for claiming the item defective in the process of your return request. There is no
need to call customer service to do a return request over the phone. If you do, you will be instructed to fill out the return
request online. If you need an advanced replacement, it must be paid for in advance. There are no exceptions to these rules.
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> I need to correct a shipping problem</a>
 <div id='tgbody'>
<b>Please click on the button below to fill out the form, it will get transmitted to the customer service department
immediately and you will get a response within the next business day. Please use a sample invoice below for your
reference when filling out the request:</b><br/><br/>
 <div><a href="mailto:<fmt:message key='orderproblem' bundle='${cv}'/>?subject=I need correct a shipping problem&body=Dear <fmt:message key='webcom' bundle='${cv}'/> Customer Service! There is a problem with the shipping service. Please use information below to fix it.%0d%0aMy Contact email:%0d%0aMy Order Confirmation number:%0d%0aOrdered Shipping type:%0d%0aProvided shipping type:%0d%0aDescribe the problem:%0d ">Take me to a request</a></div>
 <br/><br/>
 <img src="../img/inf/finalInvoice.png" alt=""/>
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Need technical support ?</a>
 <div id='tgbody'>
We do not provide technical support or troubleshooting assistance on any products. If you need help with installation
or product configuration, we recommend you searching on the Internet. Please check out our
<a href="<%= application.getInitParameter("info") %>Manufacktures.jsp">Manufacturers links</a>
page to start your research.
 </div>
</div>

<div id='tghead'>
<a class='tglnk' href="#"><b>+</b> Cannot find an answer on this page ?</a>
 <div id='tgbody'>
<%@include file="./incl/CannotAnswer.jsp" %>
 </div>
</div>

    </td>
    <td id='cvright' valign="top">

    </td>
   </tr>
  </tbody>
  </table>
 </div>

 <div id='cvfoot'></div>
</div>
<script type="text/javascript">
window.addEvent('domready', function() { new Slides('a.tglnk'); });
</script>

</body>
</html>
